Q1: What is the MOQ (Minimum Order Quantity) for each item?
A: If the items are in stock, there is no limitation for the MOQ. Normally, a standard MOQ of 200 pcs is acceptable.
Q2: Do you provide a guarantee on your products?
A: Yes, we provide a product performance guarantee of up to 30,000 kilometers.
Q3: What is the standard delivery time?
A: It takes 5-7 days for sample orders, and approximately 30 days for bulk production orders after receiving the deposit.
Q4: What is your process for quality control?
A: Quality control is managed by utilizing advanced testing equipment alongside professional and technical operators in the manufacturing facilities. Strict sample testing is always conducted before shipping.
Q5: How do you handle quality complaints?
A: 1. We will respond to customers within 24 hours.
2. Our QC department will re-test products from the corresponding batch. If a manufacturing quality issue is confirmed, appropriate compensation will be provided.
Q6: What main auto parts products can you supply?
A: We supply a comprehensive selection of auto parts including:
Brake pads, brake shoes, and brake discs
Ball joints, tie rod ends, rack ends, control arms, and stabilizer links
Pistons, sleeves, cylinder head gaskets, piston rings, engine bearings, and engine valves
Universal joints and tripods
Suspension bushings, strut mounts, and engine mountings
Clutch discs and clutch covers
Hydraulic brake clutch parts, door handles, oil/air filters, and bearings
Ciso Tool
